Help

# 8 years ago
katrina_ferguson Member	I have been trying to upload a custom shape and having real issues. When clicking to select file from pc nothing is happening on Chrome I am clicking the explore but nothing is happening. On internet explorer i manage to get into my file to select an image but when going to upload i am being told the image selected isnt an image file? These are images i have used previously so i Know they work. Also chrome just wont let me save my images, i click and nothing happens but internet explorer i can save with no issues. Any help or advice is greatly appreciated.

# 8 years ago

katrina_ferguson

I have been trying to upload a custom shape and having real issues. When clicking to select file from pc nothing is happening on Chrome I am clicking the explore but nothing is happening. On internet explorer i manage to get into my file to select an image but when going to upload i am being told the image selected isnt an image file? These are images i have used previously so i Know they work. Also chrome just wont let me save my images, i click and nothing happens but internet explorer i can save with no issues. Any help or advice is greatly appreciated.

# 8 years ago
Alex Key Master	Hello Katrina, On internet explorer i manage to get into my file to select an image but when going to upload i am being told the image selected isnt an image file Could you please send the file to support email so I could check? Also chrome just wont let me save my images, i click and nothing happens but internet explorer i can save with no issues Seems that there is something wrong with your Chrome installation since I've never experienced any troubles with Chrome and get no complaints regarding it.

# 8 years ago

Alex

Key Master

Hello Katrina,

On internet explorer i manage to get into my file to select an image but when going to upload i am being told the image selected isnt an image file

Could you please send the file to support email so I could check?

Also chrome just wont let me save my images, i click and nothing happens but internet explorer i can save with no issues

Seems that there is something wrong with your Chrome installation since I've never experienced any troubles with Chrome and get no complaints regarding it.

# 8 years ago
katrina_ferguson Member	Hi Alex, I think there might be an issue with chrome on windows 10. Have noticed that I am having issues downloading anything from anywhere with chrome worked perfect before upgrading to windows 10. Where should i email the image sorry. thanks for the reply.

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