Colour Issues

# 7 years ago
emsocreations Member	Thank you Alex. As our production run overnight, will forward you the images later on today. As just @sammie33 mentioned, we are in the same boat with colouring

# 7 years ago
emsocreations Member	Sorry Alex Another issue - I have noticed that our clouds appear to have a "glow" or background shadow behind the words. Now, I figured that I need to adjust the transparency setting, however in a large number of our saved word clouds this setting appears to be "locked" - I mean, it will not highlight and I can not move the preset 0.07 setting to zero. Again, it is not on all clouds. We have never had this "glow" present before and I can not figure out how to Change it to zero on the clouds where it does not highlight. I hope this all makes sense

# 7 years ago

emsocreations

Member

Sorry Alex Another issue - I have noticed that our clouds appear to have a "glow" or background shadow behind the words. Now, I figured that I need to adjust the transparency setting, however in a large number of our saved word clouds this setting appears to be "locked" - I mean, it will not highlight and I can not move the preset 0.07 setting to zero. Again, it is not on all clouds. We have never had this "glow" present before and I can not figure out how to Change it to zero on the clouds where it does not highlight. I hope this all makes sense smile

# 7 years ago
Alex Key Master	emsocreations When the setting is locked it means there is no background shadow behind the words and you don't need to adjust anything. All old clouds (created before 23 Aug) don't have the shape image behind.

# 7 years ago
emsocreations Member	Hi Alex Many thanks - I was working with one of our word clouds yesterday (Swimmer - created ages ago) and it did have the shadow behind it but I was able to adjust the transparency. On another cloud (Ladybird) - again yesterday - it had shadow as well but the transparency function was locked. After your reply I have checked these two word clouds and they both appear locked now (although Swimmer wasn't yesterday) and without any shadows. Thank you for your help in this one

# 7 years ago

emsocreations

Member

Hi Alex

Many thanks - I was working with one of our word clouds yesterday (Swimmer - created ages ago) and it did have the shadow behind it but I was able to adjust the transparency. On another cloud (Ladybird) - again yesterday - it had shadow as well but the transparency function was locked. After your reply I have checked these two word clouds and they both appear locked now (although Swimmer wasn't yesterday) and without any shadows. Thank you for your help in this one smile

# 7 years ago
emsocreations Member	Hi Alex Sent an email as can not progress with certain clouds at all (without help)

# 7 years ago
emma_irwin Member	Hi Alex, sorry to jump in on this but I also have a funny glow/colour behind the text. Can you tell me how to get rid of it please, it was never there before. Thank you

# 7 years ago
emma_irwin Member	Hi Alex, I have managed to sort out the funny glow/background behind the text by moving the transparency from 0.7 to 0. The other thing ive noticed is that I have 2 outlines, I haven't had this before but it has happened recently. If you look at Hayley Cohen design against Claire Flint - it is exactly the same design but Claire Flint has 2 outlines and this is not what I want. Can you please take a look. Thank you

# 7 years ago

emma_irwin

Member

Hi Alex, I have managed to sort out the funny glow/background behind the text by moving the transparency from 0.7 to 0. The other thing ive noticed is that I have 2 outlines, I haven't had this before but it has happened recently. If you look at Hayley Cohen design against Claire Flint - it is exactly the same design but Claire Flint has 2 outlines and this is not what I want. Can you please take a look. Thank you

# 7 years ago
Alex Key Master	emma_irwin The problem is when you importing a custom shape there is "edges" slider that determines where to put edges between colors. In your case you need to move it to zero (most left position) as you don't want any edges to be placed. I fixed it for "Claire Flint" word cloud but don't forget about it next time.

# 7 years ago
tracy.harmon Member	I too am having issues with colour. I have gone to a previous;ly saved heart. the background of the shapes now take on a hue of the original colour of the shape. I am using the red heart. the background is now a hazy pink as opposed to the usual white. I have also tried different shapes and the same issue. I have tried the wedding couple and the background changes to a grey as opposed to white. I have tried changing background to white and also transparent. When I download and print the background does not change

# 7 years ago

tracy.harmon

Member

I too am having issues with colour. I have gone to a previous;ly saved heart. the background of the shapes now take on a hue of the original colour of the shape. I am using the red heart. the background is now a hazy pink as opposed to the usual white. I have also tried different shapes and the same issue. I have tried the wedding couple and the background changes to a grey as opposed to white. I have tried changing background to white and also transparent. When I download and print the background does not change

# 7 years ago
Alex Key Master	tracy.harmon There is the "shape transparency" parameter in the "Layout" section. Could you please try to set it to zero (most left position). Does it solve your problem?

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